Frequently asked questions

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Do I need to create an account to buy an eSIM?

No, guest checkout is fully supported. You can create an account later to see order history and buy another eSIM for the same plan faster.

Which devices support eSIM?

Most phones from the last few years support eSIM. Your QR code comes with install instructions matched to your device.

How fast will I get my eSIM after paying?

Your QR code is available on-screen and emailed to you within 30 seconds of a successful payment in the vast majority of cases.

What payment methods are supported?

RoamHalal payments are processed by Paystack, covering major cards, bank transfer and USSD in NGN and USD.

Can I add more data to an eSIM I already have?

Not directly. We can't add data to a line that's already active. Instead, log in with a one-time code, find your eSIM under My Account, and buy a fresh eSIM for the same plan. It's a new line with its own QR code, not a top-up of the old one.

I used a referral link. Will the agent get credit?

Yes. Referral codes captured from an agent link are attached to your order automatically and attributed on the backend.

What if my payment fails?

You’ll see a clear error message with the option to retry immediately. No order is created until payment succeeds.